VOÏA License Guide¶
Understanding your account limits and license options.
What is a License?¶
Your VOÏA license determines: - How many campaigns you can run per year - Maximum number of participants per campaign - How many team members can use the platform - Which features are available - Support level
Check your current license: Navigate to Settings → License Overview
License Tiers¶
Core License¶
Best for: Small teams starting with customer feedback
Limits: - 4 campaigns per year - 5 users maximum - 200 participants per campaign - 12-month duration
Features included: - ✓ Traditional and conversational surveys - ✓ Basic analytics and NPS tracking - ✓ Email delivery - ✓ Standard support - ✓ Basic templates
Pricing: Contact sales for pricing
Plus License Popular¶
Best for: Growing businesses with regular feedback needs
Limits: - 4 campaigns per year - 10 users maximum - 2,000 participants per campaign - 12-month duration
Features included: - ✓ Everything in Core - ✓ Advanced analytics and segmentation - ✓ Priority email support - ✓ Custom survey templates - ✓ API access - ✓ Executive PDF reports
Pricing: Contact sales for pricing
Pro License¶
Best for: Enterprises with high-volume feedback programs
Limits (Customizable): - 12+ campaigns per year (customizable) - 25+ users maximum (customizable) - 10,000+ participants per campaign (customizable) - 12+ month duration (customizable)
Features included: - ✓ Everything in Plus - ✓ Custom analytics dashboards - ✓ Dedicated account manager - ✓ White-label branding - ✓ Custom integrations - ✓ SLA guarantee (99.9% uptime) - ✓ Advanced API access - ✓ Priority support (24/7)
Pricing: Custom pricing based on your needs
Trial License¶
Best for: Evaluating VOÏA before committing
Limits: - 1 campaign - 2 users maximum - 50 participants per campaign - 1-month duration
Features included: - ✓ Basic platform features - ✓ Limited support - ✓ Sample survey templates
Pricing: Free trial
Understanding License Periods¶
Annual License Cycle¶
Licenses operate on an annual anniversary basis:
Example: - License starts: January 15, 2025 - License renews: January 15, 2026 - Campaign limit resets: January 15, 2026
Important: Campaign limits reset on your anniversary date, not January 1st
License Expiration¶
30 days before expiration:
You'll receive renewal reminders
Upon expiration: - You can still view existing data - Cannot create new campaigns - Cannot activate existing draft campaigns - Users cannot be added
Renewal: Contact your account administrator or VOÏA sales
License Usage Tracking¶
How to Check Usage¶
Navigate to Settings → License Overview to see: - Campaigns used this year (e.g., "3 of 4") - Current user count (e.g., "7 of 10") - Days remaining in license period - License expiration date
Color indicators: - Green: Plenty of capacity remaining - Yellow: Approaching limit (80%+) - Red: At or over limit
What Counts as "Usage"¶
Campaigns: - Draft campaigns: Don't count - Active campaigns: Count toward limit - Completed campaigns: Count toward limit (for that year)
Users: - Active users: Count toward limit - Deactivated users: Don't count - Invited (not yet accepted): Count toward limit
Participants: - Counted per campaign (not total across all campaigns) - Adding 300 participants to one campaign uses 300 of your per-campaign limit
Upgrading or Downgrading¶
When to Upgrade¶
You might need to upgrade if: - You hit your campaign limit mid-year - You need more users - You want advanced features (API access, white-label) - You need larger campaigns (more participants)
Upgrade process: 1. Contact your account administrator 2. They contact VOÏA sales 3. Upgrade is processed within 24-48 hours 4. New limits apply immediately
Downgrading¶
Downgrades typically happen at renewal: - Cannot downgrade mid-cycle (except in special cases) - Existing campaigns continue running - New campaigns follow new limits
Important: If downgrading reduces user limit below current user count, you'll need to deactivate users first
License Enforcement¶
Campaign Limit Reached¶
What happens: - You cannot activate new campaigns - Draft campaigns stay in draft mode - Active campaigns continue normally
Solutions: - Wait for annual renewal - Upgrade license - Delete draft campaigns (if not needed)
User Limit Reached¶
What happens: - Cannot invite new users - Existing users continue working normally
Solutions: - Deactivate inactive users - Upgrade license - Wait for annual renewal
Participant Limit Exceeded¶
What happens per campaign: - Cannot add more participants to that campaign - Other campaigns unaffected
Solutions: - Create a second campaign (if you have campaign quota) - Reduce participant list - Upgrade to higher participant limit
Special License Types¶
Demo Accounts¶
Used for: VOÏA demonstrations and trials
Limits: - Very limited (1 campaign, 50 participants) - Short duration - Not for production use
To convert demo to full license: Contact VOÏA sales
Custom Enterprise Licenses¶
For: Large organizations with unique needs
Can include: - Custom campaign limits (50+/year) - Custom user limits (100+) - Unlimited participants - Multi-year agreements - Volume discounts - Custom integrations
Contact VOÏA sales for custom licensing
Frequently Asked Questions¶
Can I exceed my campaign limit temporarily?¶
No, the system enforces limits strictly. Contact sales for emergency upgrades.
What happens to my data if my license expires?¶
Your data is preserved for 90 days after expiration. You can still log in and view data (read-only). Renew within 90 days to avoid data loss.
Can I transfer campaigns from one license year to the next?¶
No, campaigns are tied to the license year they were created in. A new year means fresh campaign quota.
How do I know when I'm approaching my limits?¶
VOÏA displays warnings when you reach 80% of any limit (campaigns, users, or participants).
Can I buy additional campaigns mid-year?¶
Yes, contact sales for campaign add-on packages. Pricing varies based on your current license.
What if I deactivate a campaign - does it free up my quota?¶
No, once a campaign is activated, it counts toward your annual limit even if you later close it.
Do trial users count toward my user limit?¶
Yes, anyone with access to your VOÏA account counts as a user.
License Comparison Table¶
| Feature | Core | Plus | Pro | Trial |
|---|---|---|---|---|
| Campaigns/year | 4 | 4 | 12+ (custom) | 1 |
| Users | 5 | 10 | 25+ (custom) | 2 |
| Participants/campaign | 200 | 2,000 | 10,000+ (custom) | 50 |
| Duration | 12 months | 12 months | 12+ months (custom) | 1 month |
| Conversational surveys | ✓ | ✓ | ✓ | ✓ |
| NPS tracking | ✓ | ✓ | ✓ | ✓ |
| Email delivery | ✓ | ✓ | ✓ | ✓ |
| Basic analytics | ✓ | ✓ | ✓ | ✓ |
| Advanced analytics | ✗ | ✓ | ✓ | ✗ |
| API access | ✗ | ✓ | ✓ | ✗ |
| Custom templates | ✗ | ✓ | ✓ | ✗ |
| PDF reports | ✗ | ✓ | ✓ | ✗ |
| White-label | ✗ | ✗ | ✓ | ✗ |
| Custom integrations | ✗ | ✗ | ✓ | ✗ |
| Dedicated support | ✗ | ✗ | ✓ | ✗ |
| SLA guarantee | ✗ | ✗ | ✓ | ✗ |
Getting Help with Licenses¶
Contact Options¶
Account Administrator
Your company's VOÏA admin can check your license status
VOÏA Sales
For upgrades, renewals, or custom licensing
Email: sales@voia.com
VOÏA Support
For technical questions about licenses
Email: support@voia.com
Questions about licensing? Contact your account administrator or VOÏA sales team.