VOÏA Platform Features¶
VOÏA captures customer feedback through conversational interactions, processes each response into structured data (NPS, sentiment, drivers, risk signals), and aggregates results into actionable insights at both campaign and account levels.
This guide covers all features available in the VOÏA platform. Use the sections below to navigate to the area you need.
Feature Areas¶
🤖 AI-Powered Survey Intelligence¶
Conversational survey engine, automatic analysis, and executive reports powered by AI.
📋 Campaign Management¶
Campaign lifecycle, creation wizard, simulation mode, and automated reminders.
👥 Participant Management¶
Participant database, bulk import, and segmentation.
📊 Analytics & Business Intelligence¶
Dashboard, NPS, sentiment, key themes, five-tab insights, account intelligence, influence-weighted scoring, campaign comparison, account insights, and strategic accounts dashboard.
✉️ Communication & Email System¶
Email configuration, templates, and invitation management.
🔐 User Management & Permissions¶
User roles, adding team members, and license limits.
🎨 Branding & Customization¶
Logo upload and white-label options.
🔒 Security & Privacy¶
Secure survey access, data privacy, and audit logging.
📤 Data Export & Integration¶
Export options, API access, and system performance.
📅 QBR Intelligence¶
Turn Quarterly Business Review transcripts into AI-powered briefings covering renewal sentiment, relationship health, stakeholder mapping, key concerns, and action items.
💬 Getting Support¶
Help resources and contact information.