Welcome to VOÏA Documentation¶

From Client Voices to Business Clarity

AI-Powered Voice of Client Platform

What is VOÏA?¶

VOÏA (Voice of Client) is a conversational Voice of Client (VoC) platform that collects unstructured customer feedback and converts it into structured, analysis-ready data.

It replaces traditional surveys with AI-driven conversations and provides clear insights into customer sentiment, loyalty, and risk.

Key Benefits¶

AI-Powered Smart Analysis
Automatically analyze customer feedback to identify trends, sentiment, and opportunities.

Easy to Use Simple Campaign Creation
Create and send surveys to your customers in minutes, not hours.

Conversational Natural Language Surveys
Let customers respond in their own words through AI-powered conversations.

Actionable Insights Executive Reports
Get clear, visual reports that show exactly what matters to your business.

Quick Start Guide¶

1. Create Your First Campaign¶

A campaign is a survey you send to your customers. Here's how to get started:

Click Campaigns in the sidebar
Click Create Campaign
Choose a name (e.g., "Q1 2025 Customer Feedback")
Set start and end dates
Customize your survey questions

Time needed: 5-10 minutes

2. Add Participants¶

Participants are the customers who will receive your survey:

Navigate to Participants
Add individually or upload a CSV file
Include name, email, and any additional details

Time needed: 5 minutes (or instant with CSV import)

3. Simulate and Validate Your Campaign¶

Before you can activate a campaign, VOÏA requires you to complete a two-step vetting process to make sure your survey is ready:

Open your campaign
Click Simulate (or Preview for classic surveys) to run through the survey exactly as a respondent would
Once simulation is complete, a manager reviews the campaign and clicks Validate
After both steps are done, click Activate Campaign — invitations send automatically on your start date

Why this step exists: The simulation and validation gate ensures your survey is configured correctly before it reaches real customers. The Activate button is not available until both steps are complete.

Automatic reminders: VOÏA sends reminder emails automatically to boost response rates.

4. Review Your Results¶

Watch responses come in and analyze the results:

Go to your Dashboard for a real-time summary of NPS, sentiment, and response rate
Open your campaign and click Insights to explore the full tab-based analytics workspace — five tabs cover everything from high-level trends to individual account health
Download executive reports to share findings with leadership

Updates: Your dashboard and campaign analytics update in real-time as responses arrive. See the Analytics & Business Intelligence section of the Feature Guide for a full explanation of each tab and report.